Terms and Conditions (“Terms”)
Last updated: January 31, 2024
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the http://www.importacionesonline.net/ website (the “Service”) operated by Importaciones Inc. (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
CREATE AN ACCOUNT
Call us at 866-532-6275 to open an account or register online at www.importacionesonline.net
Importaciones. Conducts business to wholesale and retail. Some documents are required to open an account.
ORDERING
We make the ordering process as convenient as possible for our customers. Orders can be placed over the phone, fax, email, online as well as with your sales representative.
Phone 866-532-6275
Fax: 312-850-2471
Email: orders@importacionesinc.comi
Online: www.importacionesonline.net
FREIGHT & SHIPPING
Order Fulfillment
Small orders are shipped within 24 hours Monday – Friday 8 am – 4 pm.
Large orders qualifying as an LTL (pallet) delivery usually ship in 2 to 3 business days. The customer is responsible for all applicable shipping and freight charges.
Pick up local: Call in your order for more convenience and pick it up at our warehouse.
Carriers
We use the following carriers to deliver our orders:
USPS
UPS
FedEx
LTL Freight (pallet)
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. Large orders that are sent in LTL Freight delivery usually will take 2 to 5 business days.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products and your location. If your order is sent LTL and you require a lift gate or re-delivery customer will be responsible for the charge.
• Lift Gate Fee: $100.00
• Re-Delivery: $75.00
Back Orders
If an item goes on back order, we will ship you the part of your order that is in stock. When the item becomes available, we will ship you the rest of your order.
PRICING
All pricing is FBO in our warehouse. Prices in the catalog, new items sheet, and monthly specials are as of the day of printing. We strive to maintain low competitive prices however due to the nature of our industry, product origin, currency exchange rates, and availability prices are subject to change without notice. We reserve the right to limit quantities and correct printing errors. Large quantity pricing is available on many items, please inquire the with sales staff.
REGULATORY
It is the sole responsibility of the customer to comply with all applicable federal, state, and local laws and regulations. Products sold only for resale. None sold to minors. Some items are not always as pictured. IL or other state sales tax must be applied when required by law. If any questions or concerns are raised please contact our office or sales personnel.
Payment Terms:
We accept the following payment methods only in US D: secured, unsecured
• Visa
• MasterCard
• American Express
*discover
ACH debit, Bank Wire Transfer, Company checks, Cash, Certified or Bank Checks, and Money orders.
To pay by COD or Company check a credit application must be completed and approved. There is a $35 fee for returned checks. All unsecured payments must clear our bank before orders can be released for shipment or pick up.
*Credit card valid U.S Identification Form. Additional credit card processing charges may apply.
Credit terms:
Only available to well-established businesses with very good credit standing located in the USA. A credit application must be completed and approved. The application generally takes 1-2 weeks for processing. To keep our prices low, we are very strict with our credit terms. Credit (as a financial product) automatically enrolls you in our company membership program and may be subject to a yearly fee.
Returns
No expired or short-dated products will be accepted. No partial displays/boxes/packs will be accepted. Products must be returned in original packaging and good condition. No products with pen marks, stickers, or price tags will be accepted. Returns must be claimed within 30 days of product receipt. Any return for a reason other than the seller’s error will be subject to a 10% restocking fee. All returns must be pre-approved by our Credit Department and subject to a restocking fee.
Shortage and Damages
Please note any exceptions on the freight bill or Invoice and be sure to have the driver sign the acknowledgment. Please take pictures of the freight and products showing the damage to support the claim. Claim shortage or damage with your Account Manager, Sales Rep, or customer service within 2 business days and fax or email a copy of the documentation and picture with the issue noted. Before accepting the shipment by LTL carriers, make sure the pallet is wrapped in black stretch film. If it is not please take pictures and note the exception. If Parcel boxes show signs of pilfering please take pictures and retain the packaging to support the claim with the parcel carrier.